EXD is pleased to propose Cisco® Jabber, part of the Cisco Unified Communications (UC) Solutions suite, which facilitates the full suite of Cisco Jabber clients, both the Cisco enterprise desktop client and Cisco mobile clients, to execute numerous functions. This suite includes instant messaging (IM) and presence; click-to-dial and phone control; and voice, video, and web collaboration. The proposed solution also integrates with various Microsoft® and Sametime® environments. It provides Microsoft Exchange® calendar integration as part of an end user’s presence status, and displays user presence within Microsoft Outlook™ functions.
Presence and IM constitute one of the foundational components of the collaboration experience that allows you to connect with colleagues on the first try; this is established by seeing their availability in advance and sharing IMs with them in real-time. EXD’s proposed Cisco Jabber lets you access presence, IM, voice, video, voice messaging, desktop sharing, and conferencing simultaneously. The proposed solution allows you to find the right people, determine their availability and where to reach them, and collaborate using your preferred methods.
Cisco has been a key market leader in the contact center business with valuable architecture and feature-rich Cisco Unified Presence and Cisco Jabber solutions, available through EXD. Unified Presence is part of the Cisco UC solutions, which provide significant value for <<client>> and have the following advantages over other solutions: