EXD is pleased to propose Cisco® Jabber, part of the Cisco Unified Communications (UC) Solutions suite, which facilitates the full suite of Cisco Jabber clients, both the Cisco enterprise desktop client and Cisco mobile clients, to execute numerous functions. This suite includes instant messaging (IM) and presence; click-to-dial and phone control; and voice, video, and web collaboration. The proposed solution also integrates with various Microsoft® and Sametime® environments. It provides Microsoft Exchange® calendar integration as part of an end user’s presence status, and displays user presence within Microsoft Outlook™ functions.

Presence and IM constitute one of the foundational components of the collaboration experience that allows you to connect with colleagues on the first try; this is established by seeing their availability in advance and sharing IMs with them in real-time. EXD’s proposed Cisco Jabber lets you access presence, IM, voice, video, voice messaging, desktop sharing, and conferencing simultaneously. The proposed solution allows you to find the right people, determine their availability and where to reach them, and collaborate using your preferred methods.

Cisco has been a key market leader in the contact center business with valuable architecture and feature-rich Cisco Unified Presence and Cisco Jabber solutions, available through EXD. Unified Presence is part of the Cisco UC solutions, which provide significant value for <<client>> and have the following advantages over other solutions:

• Industry-leading technology: Cisco has developed industry-leading telephony, conferencing, and video solutions. The developer placed in the Leader’s Quadrant of Gartner, Inc.’s 2012 and 2013 Magic Quadrant for Corporate Telephony, Unified Communications, Web Conferencing, and Contact Center Infrastructure, Worldwide.
• Comprehensive architecture: Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the market, and they have all of these products under one roof. The Cisco portfolio is built on a unified architecture that leverages the power of the network and delivers a scalable, secure, and cloud-ready foundation.
• Industry-leading endpoint support: From purpose-built hardware to soft clients, the Cisco collaboration portfolio is a leader in the industry. They have sold more than 50 million IP Phones and have 45% of the market share in telepresence end points.
• Proven investment protection: Native support for tablets and mobile devices offers choice for employees and investment protection for organizations. In addition, all shared network services are integrated into a unified platform providing any content, anywhere, over any device across a unified wired, wireless, cellular, or VPN connection.
• Secure mobility: The developer offers industry-leading, platform-agnostic security, policy control, and flexibility.